Our Principals
Customer Support

CPC has built its reputation in the industry through commitment to customer support. Be it timely delivery of consumables, prompt attention to service requests or dedicated training to users, CPC is always trusted to deliver value.
CPC believes that trust is established and sustained only through consistency in customer support activities. It is our endeavor to maintain high standards and continue to earn appreciation through such consistency as well as innovation in our practices.

Here is what some of our customers have to say about us:

“The machine was installed at the given time. The training by the application support was good enough to solve the initial problems and standardizing the reactions in both full and half volume protocol. The application support for the routine tests is always available when needed.The complaints are taken by the application support as a serious issue each time and is resolved on an emergency basis without any delay.”
- Ms. Saheli Banerjee, HLA Laboratory, Tata Medical Center, Kolkata, West Bengal.
“First of all I would like to thank you for your technical support. Your direction on the technical part on HLA typing and DSA crossmatch helped us immensely. We are getting fruitful results now. I would like to thank you one more time for your assistance over phone during the analysis, whenever we are stuck with any part of analysis you are always there to sorted that out. Thanks a lot.”
- Dr. Arpita Ghosh-Mitra, Technical Manager (Molecular lab), Medica Superspecialty Hospital,Kolkata.
“The service provided by CPC Diagnostics is very encouraging, since on call request is attended by them promptly. The company also provide Remote maintenance as and when a problem occurs.”
- Dr. S. Swaminathan, Ph.D., FACBI, Senior Consultant and Head, Biochemistry Department, Apollo Speciality Hospital, Chennai.
“We have been using Chemwell Biochemistry cum ELISA Analyzer, which has been supplied by CPC Diagnostics Pvt Ltd, Chennai, for the past 3 years. This instrument performance had been very good in these years. Especially the Service support by CPC is praiseworthy. We thank CPC for the prompt support provided during this period. ”
- RDT Hospital – Bathalapalli, Anantapur, Andhrapradesh.
“We could rate CPC as one of the most reliable and trusted distributors for diagnostic reagents and instruments.”
- Ehrlich Laboratories, Chennai
“The after sales service has been extremely satisfactory. The down time of the instruments has been negligible.”
- Anand Diagnostic Laboratory, Bangalore
“The technical support from CPC is very satisfactory and praise worthy.”
- Clinigene International Pvt Ltd., Bangalore
“The post sales service by your organisation is very good, considering even the remoteness of our area your service personnel are prompt and courteous.”
- Dr. T. K Atmaram, CMO Mudi’s Garden Hospital Mudi, Coimbatore District, Tamil Nadu